Client Services Help Desk
The Client Services Help Desk is available to answer questions, assist in solving problems, or provide information about computing at Elizabethtown College. The Help Desk should be considered the main point of contact and the central resource for technology on campus.
For the summer of 2015, the Help Desk temporary location is Hoover 111. When Nicarry construction is complete, the Help Desk will move back to new quarters in Nicarry Hall, room 108. The Help Desk be reached by calling x3333 (717-361-3333 from off-campus) or through e-mail at firstname.lastname@example.org.
The Help Desk staff is available to assist with a variety of questions including, but not limited to:
• Computer Registration
• Network/Internet Connectivity
• Password & Account Issues
• Supported Software Assistance
|Summer Hours of Operation|
|Monday - Thursday:||8:00am - 4:30pm|
|Friday:||8:00am - 2:00pm|
|School Year Hours of Operation|
|Nicarry 108||High Library|
|Monday - Thursday||8:00am - 6:00pm||6:30pm - 11:00pm|
|Friday||8:00am - 5:00pm|
|Sunday||6:30pm - 11:00pm|
Hours are subject to change - please leave a message and we will return your call.
Please note that the Help Desk will not be able to repair hardware issues for non-college owned computers. The Help Desk will assist with diagnosing hardware issues, but the computer will need to be repaired by a third-party. In many cases, these repairs will be covered under the manufacturer’s warranty. For out-of-warranty repairs, the Help Desk may recommend local vendors.