Medical Services
Welcome to the Penn Medicine - Elizabethtown College Medical Center
The Penn Medicine - Elizabethtown College Medical Center offers a range of medical services to ensure students and employees* have access to the care they need, when they need it.
Whether you choose our location as your primary practice or use it as needed while enrolled at Elizabethtown College, we're here to support your health and wellness throughout your time at Etown. Elizabethtown College students have access to the following services:
- Same-day/next day sick appointments
- Wellness, sick, virtual and minor procedure visits
- Flu shots and vaccines
- Allergy shot administration
- Commonly prescribed medications available onsite at a low cost
*In January 2025, the Medical Center began offering these services to employees of the College and their dependents who elect to receive the College’s medical insurance/provider coverage.
Schedule an Appointment: 717-588-1059
Operating Hours (Academic Year):
Monday: 7:30 a.m. – 4 p.m.
Tuesday: 9 a.m. – 6 p.m.
Wednesday: 7:30 a.m. – 4:30 p.m.
Thursday: 7:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. – 2 p.m.
Operating Hours (May 16 - July 31)
Monday - Friday: 9:30 a.m. - 2 p.m.
Location: 530 East Cedar Street (Across from Ober Residence Hall)
Commitment To Your Health
Elizabethtown College is dedicated to providing comprehensive medical services to support the health and well-being of our community.
At the Penn Medicine - Elizabethtown College Medical Center, we uphold the highest standards of confidentiality. We do not release medical health records or discuss patient information without a signed written request or release of information from the patient.
For parents and guardians, please note that student medical records will not be shared without the student's consent. Students have the option to sign a consent form to allow the sharing of their medical information.
In extraordinary circumstances, such as when there is a risk to an individual's life or the safety of others, confidentiality may need to be breached.
Medical Center Staff:
- Kim Bourke, PA-C
- Andy Larue, BSN RN
- Lynn Middleton, BSN RN
- Lori Hoffer, RN – Nurse supervisor
- Carrie Shoop, Certified Medical Assistant and Clinical Support Specialist
After-Hours Care for Urgent, Non-Emergency Medical Needs
If you need urgent care for a non-emergency medical issue, you have two convenient options: visit Lancaster General Health Urgent Care Elizabethtown–Norlanco or connect virtually through Penn Medicine OnDemand.
Lancaster General Health Urgent Care-Norlanco
432 Cloverleaf Rd.
Elizabethtown, PA 17022
Phone: 717-544-6350
Operating Hours:
Monday - Friday (9 a.m. - 9 p.m.)
Saturday & Sunday (8 a.m. - 8 p.m.)
Penn Medicine OnDemand
Penn Medicine OnDemand is a virtual care service staffed by expert Penn Medicine providers who can care for your urgent, non-emergency medical needs — even when your primary care office is closed. Providers treat many common conditions and are available for virtual visits 24 hours a day, 365 days a year.
Appointments can be scheduled via the myPennMedicine app (recommended) by selecting “Schedule an Appointment” from the Menu tab, or by visiting PennMedicine.org/OnDemand. You may also call 215-615-2222.
Device Requirements
- Smartphone (iPhone or Android), tablet, or computer with front-facing camera and updated OS
- Smartphones and tablets are strongly recommended
- myPennMedicine account and app recommended
- Be 14+ and located in PA, NJ, DE, or MD during the visit
Test Your Device Before Your Visit
- Allow “myPennMed” to access your camera/microphone when prompted
- In the app, go to “Appointments” “Test Video”
- Confirm you see the “You’re all set!” message
Troubleshooting
- Ensure you have the latest version of the myPennMedicine app
- Verify your operating system is up to date
- For login issues, call 24/7 support at 866.614.7606
- If unable to test video, call your provider’s office
Prepare Your Environment
- Choose a quiet, private, well-lit location
- Ensure strong Wi-Fi or be aware of mobile data charges
- Fully charge your device
- Be online and available at least 10 minutes prior to your visit
Frequently Asked Questions
If your primary care doctor’s office is closed, you can schedule with Penn Medicine OnDemand for treatment of your urgent, non-emergency medical needs. Penn Medicine OnDemand providers will coordinate with your primary care provider after your care needs are met. This service is ideal for acute care outside standard business hours. Scheduling does not affect existing primary care appointments.
Patients 14 and older can access Penn Medicine OnDemand virtually, even if they do not currently see a Penn Medicine physician. You must be physically located in Pennsylvania, New Jersey, Delaware, or Maryland at the time of the visit.
Schedule via the myPennMedicine app (recommended) by selecting “Schedule an Appointment” from the Menu tab, or visit PennMedicine.org/OnDemand. You may also call 215.615.2222.
Yes. Depending on your insurance coverage, you may be responsible for out-of-pocket costs like copays and deductibles. Contact your insurance provider to confirm your coverage.
If a follow-up in-person appointment is needed, your OnDemand provider will advise you and coordinate with your primary care doctor.
We recommend using a video and audio enabled smartphone, tablet, or computer with a front-facing camera and updated OS. While not required, having a myPennMedicine account and app is strongly encouraged for the best experience.
- Allergies
- Back/Joint pain
- Coughs/Cold/Flu
- Bug bite/sting
- Gout
- Headache
- Indigestion/Heartburn
- New skin condition
- Pink eye/Stye
- STD concerns
- Sore throat
- Urinary tract infection
- Vomiting/Diarrhea/Constipation
For more details and additional FAQs, visit pennmedicine.org/ondemand or call 215.615.2222.
Additional Participating Locations for Employees
In addition to the Penn Medicine-Elizabethtown College Medical Center, employees can access additional Penn Medicine HealthWorks locations throughout the region.
Ephrata
434 Springville Road, Ephrata
717-544-8060
Lancaster - Queen Street
100 N. Queen St., Suite 200, Lancaster
717-544-7500
Lititz
Moravian Manor Communities
300 W. Lemon St. , Lititz
717-544-8696
Manheim
Pleasant View Communities
2028 Town Square, Manheim
717-544-8075
Mount Joy
Messick's Equipment, Suite 100
1475 Strickler Rd., Mount Joy
717-544-8690
Rock Medical
Rock Lititz Campus, Pod 2, Suite 14
201 Rock Lititz Blvd., Lititz
717-544-7625
Willow Street
222 Willow Valley Lakes Drive, Suite 400
Willow Street
717-544-8694